At Oak & Earthe, we take pride in creating timeless, high-quality jewellery designed to be worn and loved every day. If you're not completely satisfied with your purchase, we're here to help.

Returns & Exchanges

We gladly accept returns on full-priced items for a store credit or exchange within 14 days of receiving your order.

To be eligible for a return, your item must:

• Be unworn, unused, and in its original condition.
• Be returned in its original packaging, including any pouches, boxes and tags.
• Show no signs of wear, damage, perfume, cosmetics or misuse.

Items That Cannot Be Returned

For hygiene and quality assurance reasons, we cannot accept returns on:

• Earrings
• Personalised or engraved jewellery
• Sale or clearance items
• Gift cards

Items purchased using a promotional or discount code may still be returned, provided they meet the above return conditions.

Return Shipping

Customers are responsible for the cost of return shipping unless the item is faulty, damaged, or an incorrect item was received.

Once your return has been received and inspected, please allow 2–5 business days for processing. You will receive an email once your exchange or store credit has been issued.

Refunds

We do not offer refunds for change of mind. If you decide your purchase is not suitable, eligible full-priced items may be returned within 14 days for a store credit or exchange, provided they meet the return conditions above.

Refunds will only be provided where required under Australian Consumer Law, including where an item is received faulty, damaged, significantly different from its description, or has a major manufacturing defect.

If your order arrives faulty, damaged or incorrect, please contact us within 7 days of receiving your order at hello@oakandearthe.com, including your order number and clear photographs of the item. Our team will assess the issue and, where applicable, provide a repair, replacement or refund in accordance with Australian Consumer Law.

12-Month Quality Warranty

Our jewellery is crafted from premium stainless steel and finished with durable 14K & 18K Gold PVD plating, making it waterproof, tarnish-resistant, and designed for everyday wear.

Every jewellery purchase is backed by our 12-Month Quality Warranty, covering manufacturing faults including:

• Faulty clasps
• Broken chains due to manufacturing defects
• Loose stone settings caused by manufacturing faults
• Faulty links
• Manufacturing defects in materials or workmanship

Our Warranty Does Not Cover

• General wear and tear from everyday use.
• Scratches, dents, accidental damage or breakage.
• Damage caused by misuse, improper care or neglect.
• Lost or stolen jewellery.
• Damage caused by exposure to harsh chemicals, cleaning products, perfumes or abrasive substances.
• Oxidation or discolouration caused by naturally high skin pH levels or individual body chemistry.
• Damage resulting from modifications or repairs carried out by a third party.

While our jewellery is designed to be waterproof and tarnish-resistant, we recommend avoiding unnecessary exposure to harsh chemicals to help preserve its beautiful finish for years to come.

Warranty Claims

If you believe your item has a manufacturing fault covered under our warranty, please contact us at hello@oakandearthe.com with:

• Your order number
• A description of the issue
• Clear photographs of the item

Our team will assess your claim and, where applicable, offer a repair, replacement or refund in accordance with Australian Consumer Law.

Thank you for choosing Oak & Earthe. We are committed to providing exceptional quality, timeless designs and outstanding customer service, ensuring your jewellery is loved for years to come.